Speakers

Speakers


Dr. Anil V Pillai

Director

Terragni Consulting


Subramanyam Yadavalli

CEO

Apollo Hospital Enterprise


Mridu Bhandari

Editor Special Projects

CNBC TV 18


Manish Dureja

MD

Intermiles


Varun Sridhar

CEO

FinShell (An OPPO Group Company)


Ashok Ramchandran

CEO & President (India-South Asia)

Schindler India


Rajesh Jain

MD & CEO

Sports & Leisure Apparel Lacoste Licensee in India


KT Prasad

Country Director India

Zendesk


Manu Dogra

President

NetCarrots Loyalty Services


Madhu Alexiouse

COO

Muthoot Capital Services


Mangalam Maloo

Sr. Research Analyst & Anchor

CNBC TV18


Rajat Agrawal

COO & Head - Corporate Finance

Barista Coffee Co.


Vikas Gujral

COO

Max Bupa Health Insurance Co.


Praveena Rai

COO

National Payments Corporation of India


Sanjeev Nimkar

COO

Kirloskar Oil Engines


Manish Mishra

COO

Suburban Diagnostics India


Joydeep Sarkar

COO

Hicare Services


Rajesh Munjal

COO

Carzonrent India


Anchit Nayar

CEO - Retail

Nykaa


Raja Lakshmipathy

MD - India

Genesys


Ajay Nambiar

Head - Customer Care & Property Management

L&T Realty


P G Chengappa

Regional Head - Client Servicing

Accentiv’


Arvind Mohan

Head - Customer Experience

Delhivery Pvt. Ltd.


Mukesh Jain

CTO - Insights & Data India

Capgemini India Pvt. Ltd.


Piyush Rajpal

Director - Marketing & Strategy

Schneider Electric India Pvt. Ltd.


Karuna Chandila

VP - Customer Service

Goods & Service Tax Network


Francis Rodrigues

SVP - Business Insights, Data labs & Innovation

HDFC Life Insurance Co. Ltd.


Dr. Zia Saquib

SVP - Technology Innovation & Development

Reliance Jio Infocomm Ltd.


Dr. Rahul Ghosh

Director - AI Products, American Express AI Labs

American Express


Aanandita Bhatnagar

Director & Head, APAC Communications Hub

Netapp India Pvt. Ltd.


Neelam Kapoor

VP & Head - Marketing

AGC Networks Ltd.


Subramanyam Iyer

SVP & Head - Customer Experience

DBS Bank Ltd.


Gaurav Garg

Sr. Director, Head - Consumer Insights & Research

Discovery TV South Asia


CB Rajesh

Project Lead

Qdegrees Services


Mohan Krishnaraj

VP & Global Head - User Experience

Harman International India Pvt. Ltd.


Sachin Kamat

Director - Customer & Employee Engagement

Enrich Hair & Skin Solutions Ltd.


Sunil Mathur

SVP & Head - Analytics & Marketing

HDFC Bank Ltd.


Shilpa Desai

GM, Head – Marketing & Cross Sell

Fullerton India Credit Company Ltd.


Hemant Jain

SVP & Head - Digital Business

Lokmat Media Pvt. Ltd.


Harsh Kapur Pillai

Director - People Engagement & Customer Centricity Practice

Terragni Consulting


Purnima Menon

CMO

Microland Ltd.


Surekha Desai

SVP – Customer Service

Vodafone India


Ramakrishnan P

COO

Lodha Group


Aanchal Mishra

VP & Head - CRM

Societe Generale


Dhruv Muni

Sr. Group VP - Operations, Customer Service & IT

Motilal Oswal Financial Services Ltd.


Julian Coldrey

Head, Chief Information Office (India) & Leader, Global CRM Platforms

IBM India


Hariharan Mahadevan

SVP & Head - Strategic Projects, Analytics & CSR

ICICI Securities Ltd.


Ram N

Consulting Partner

Strategic Caravan Intl. Pvt. Ltd.


Disha Desai

Director - Customer Experience

People Interactive Pvt. Ltd.


Lavdeep Singh Walia

VP & Marketing Head

More Retail Ltd.


Harmeet Kaur

Head - Customer Engagement - d2h

DishTV India Ltd.


Shabnam Panjwani

EVP & Head - Marketing Communications

Edelweiss Financial Services Ltd.


Monalisa Sahoo

Chief Marketing & Communication Officer

Sterlite Power Transmission Ltd.


Deepak Oram

Dy. VP - Marketing & Automation

HDFC Bank


Vani Garg Dixit

Head - Customer Management (CLM)

Zee5


Dipti Sapatnekar

Director - Value Delivery

Terragni Consulting


Anand Bhatia

CMO

Fino Payments Bank


Dharmender Narang

EVP & Chief Customer Experience Officer

IIFL Securities


Braj Kishore

MD

ASB Communications


Suhas Baxi

MD, South Asia

Konecranes


Jamshed Daboo

MD

Trent Hyper Markets (Star Bazaar)


Dr. Rahul Ghosh

Director - AI Products

American Express AI Labs American Express


Loveena Khatwani

SVP & Head - Client Experience

Edelweiss Wealth Management


Atul Sharma

COO

Shriram Life Insurance Co.


Deepali Shukla

VP - Marketing Strategy & Operations (India, Europe, Russia & South Africa)

Amway India Enterprises


Kaushik Bhatt

Lead - Data Strategy Architecture & Governance

Wells Fargo India


Shrikant Kejriwal

Head - Consumer Insights & Analytics Farm Equipment Business

Mahindra & Mahindra


Natasha Madan Kher

India Lead Diversity & Inclusion

Cognizant India


Anshu Naval

Head - Learning & Development

HDFC Sales


Vidhya Veeraraghavan

Head - Analytics

Standard Chartered Bank


Chandan Vijay

Director Data & Analytics

GE India


Kavit Mistry

VP - Sales & Capability

Rentokil PCI


Sanat Kumar Mishra

SVP - Marketing & Research

Music Broadcast (Radio City India)


Mathew Joseph

VP & Head - Data Science Lab (CIMB Bank)

Apar Technologies


Sanjay Bhattacharjee

Head - Customer Experience, Retail Watches division

Titan Co.


Swati Jain

Director Marketing

Avon Beauty Products India


Virendra Dafane

Global Data Platform Delivery Partner

Barclays India


Ankush Gadi

Director - Data Management & Analytics

CRISIL


Suren Rathod

VP - HR, India & ME

IDEX Corporation


Anish Agarwal

Director - Data & Analytics

Royal Bank of Scotland


Dr. Rakesh Moyal

Head - Customer Service

IndiaFirst Life Insurance Company Ltd.


Priyanka Mehra

Director - Marketing & Communications

Havas Group


Rakesh Pandey

SVP & Head - Customer Advisory

Max Life Insurance Co. Ltd.


Manoj Prasad

VP - Digital & HR Transformation

Reliance Industries Ltd.


Anil Kumar Misra

Chief Human Resources Officer

Magicbricks.com


Sunil Narula

VP - Marketing

Panasonic India Pvt. Ltd.


Prasant Mohanty

Director - Sales & Marketing

Emcure Pharmaceuticals Ltd.


Sanjay Mehrotra

SVP

Prism Johnson


Cynthia Gokhale

Associate Director - Marketing

ManpowerGroup India


Deepak Rana

VP - Customer Engagement

Future Generali India Life Insurance Co. Ltd.


Gaurav Sharma

VP - Customer Experience & Operations

Furlenco


Yusuf Pachmariwala

EVP & Head - Operations

Tata AIA Life Insurance Co. Ltd.


Praveen Nijhara

CEO

Hansa Research


Gaurav Sadana

VP & Head - Central Retention & Customer Experience

Bajaj Allianz Life Insurance Co. Ltd.


Medha Tawde

CMO

Home Town


Anita Guha

Talent Advisor, Chief Information Office

IBM India


Ramakrishna Yeeramalli

Dy. VP - Client Experience Office

Edelweiss Wealth Management


Suma N

Director - Engineering (Innovation & Strategy, Architecture Governance)

Honeywell Technology Solutions Pvt. Ltd.


Aman Duggal

SVP & Head - Customer Experience & Service, Affluent Segment

IndusInd Bank Ltd.


Varinder Jaswal

Associate Director, Innovation & Productivity, Chocolate, R&D, AMEA (Asia Pacific, Middle East & Africa)

Mondelez International


Chirag Boonlia

CTO - Information Technology

Embassy Property Developments Pvt. Ltd.


Nitin Agarwal

Group Chief Information Officer, CTO & Chief Digital Officer

Edelweiss Financial Services Ltd.


Manoj Lalwani

Director - Marketing

Radio Big FM (Reliance Broadcast Network)


Ashish Rao

EVP & Head - Customer Service & Operations

ICICI Prudential Life Insurance Co. Ltd.


Geetanjali Kothari

Dy. VP - Innovation & Marketing

Bharti Axa General Insurance Co. Ltd.


Soumini Sridhara Paul

VP

Hungama Digital Media Entertainment Pvt. Ltd.


Shweta Srivastava

Head - Customer Experience & Research

Tata CLiQ