Jury Members

Jury Members

Ajay Nambiar

Head - Customer Experience L&T

Realty Ltd.

Anand Bhatia

CMO

Fino Payments Bank Ltd.

Manish Dureja

MD & CEO

Intermiles

Anil Pillai

Director

Terragni Consulting Pvt. Ltd.

Arvind R P

Director - Marketing & Communications

McDonald's India

Ashish Walia

Head – Marketing

IndiaFirst Life Insurance Company Ltd.

KT Prasad

MD & RVP Sales, India & SAARC

Zendesk

Anika Agarwal

CMO and Director - Digital Business

Max Bupa Health Insurance Co. Ltd.

Francis Rodrigues

SVP - Data Labs, Business Insights, Innovation

HDFC Life Insurance Co. Ltd.

Gaurav Chakravarty

Strategic Advisor

Crosby Textor India (P) Ltd, Part of C|T Group

Gaurav Vaidya

Head - Strategy

Canara HSBC Oriental Bank of Commerce Life Insurance Company Ltd

Rajesh Sahni

Corporate Head - Customer Exerience, Process Excellence & Call Center Operations

Dish TV India Ltd.

Harmeet Kaur

Head - Customer Engagement (D2h)

DishTV India Ltd.

Manu Dogra

President

NetCarrots Loyalty Services

Leena Basrur

Chairman & MD

Direxions Marketing Solutions Pvt. Ltd.

Loveena Khatwani

Chief Client Experience Officer

Edelweiss Wealth Management

Deepali Naair

Director - Marketing India & South Asia (CMO)

IBM

Mala Raj

Loyalty Marketing Specialist & Independent Consultant

Strategic Caravan Intl Pvt. Ltd.

Madhu Joshi

Partner & CMO

Drum Up Media

Darshana Shah

SVP - Marketing & Digital

Aditya Birla Health Insurance Co. Ltd

N Ram

Consulting Partner

Strategic Caravan Intl Pvt. Ltd.

Praveen Nijhara

CEO

Hansa Research

Reena Jivani

Head - Membership Rewards

American Express

Yusuf Pachmariwala

EVP & Head - Operations

Tata AIA Life Insurance Co. Ltd.

Ronita Mitra

Founder & Chief Strategist

Brand Eagle Consulting

Salil Vaidya

Founder

Korero

Subramanyam Iyer

SVP & Head - Customer Experience

DBS Bank Ltd.

Swapnil Sawant

VP - Rewards & Loyalty

SBI Card

Uma Talreja

Chief Marketing & Chief Customer Officer

Shoppers Stop

V Ananthanarayanan

VP - Hub Operations

HDFC Life Insurance Co. Ltd.

Vani Dixit

Head - Customer Management (CLM)

Zee5

Vikas Gujral

Director Digital Strategy & Performance

Bupa

Vishal Dhale

SVP & Head - Top Distributor Relationship Mgmt For Cross-sell

Aditya Birla Capital Ltd.

Vivek Charde

SVP & Head – Marketing & Communication

Loylty Rewardz Mngt. Pvt. Ltd.

Deepak Saluja

EVP & Head – Branding (Product & Channel Marketing, Channel Loyalty & Investor Education

UTI Mutual Fund

Categories 2021

Categories 2021

Previous Year's Award Winners