2017 Speaker Companies

, Buyer BrainThe Customer Culture ImperativeGSK Pharmaceuticals India Loylty Rewardz Management , Accentiv’ India Legrand India Pvt.Ltd Thomson Reuters , TATA Starbucks Private Ltd. Raymonds Ltd. IIFL Wealth Management Ltd. NetCarrots Loyalty Service Birla Sun Life Insurance Axis Bank Madison Media Jet Privilege Pvt. LtdMaruti Suzuki India Ltd Omnicom Media Group bajaj-electricals Ericsson Aditya-Birla-Group Viacom18 Media Pvt. Ltd. ICICI Securities Ltd. The Future GroupFlipkart Bharti AXA General Insurance Bajaj Allianz General Insurance Co. Ltd. HSBC OBC Life Insurance Kotak Mahindra Old Mutual Life Insurance Ltd.Globus Stores Pvt. Ltd. Madura Fashion & Lifestyle Van Heusen Taj Hotels Resorts and Palaces Hewlett-Packard India Sales Pvt. Ltd. Reliance JIO Infocomm Ltd. Terragni Consulting Pvt. Ltd. Ola (ANI Technologies Pvt Ltd) Oberoi Hotels & Resorts Lenovo India Pvt. Ltd. Mahindra Two Wheelers Ltd. Accor Hotels India LAVA International Ltd. , Aircel Ltd. Citibank India MakeMyTrip India Pvt Max-Bupa-Health-Insurance srei direxions trent-hypermarket-ltd Maersk Line India Pvt Ltd Reliance_Communications Cipla BSE pepsico-logo thomascook Channel Sab & Pal future general total insurance solutions India First iBibo Group - redBus Division Cargill Yes Bank edelweiss Capital Grasim Industries Ltd, Aditya Birla Group SapientNitro & Razorfish vfs-global-logo Oberoi_Realty_logo Marico Ltd. myntra Ltd. goomo Ltd. Cigna TTK Health Insurance Company Ltd. PwC cartesian-consulting HDFC_Logo Zendesk_logo_RGB PaperBoat Fullerton_India GroupM_Hero_Logo

About Customer Loyalty Summit

Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool.

Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.

The event gets together leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Senior Professionals of Loyalty, CRM, Marketing, & Social Media from the world's leading brands come together to discover the technologies, strategies and programs that will boost engagement, drive retention, and enhance brand recognition and awareness. Discover the latest technologies and services in our exhibition that will enable you to achieve higher returns from marketing and loyalty spend and network with 300+ senior level loyalty and CRM executives who will come together to showcase innovation in customer engagement, analytics, and experience.

Senior Level Attendance Delegates form the entire Location & Context Ecosystem

Marketing Automation
Experience Marketing
Social / Digital Agencies
Mobile Platforms
Loyalty Solution Providers
Outsourcing Solutions
Implementation and Consultancy Services
Email Marketing
Payment Platforms
Contact Centres
Loyalty Progammes
Analytics and Insight Solutions
Loyalty Consultants
Customer Experience Applications
Bricks and Clicks Integration Solutions
Data Services
Business Intelligence
CRM Solutions
Design and Branding

2017 Keynote speakers

Chris L Brown
Chris L Brown
CEO – Market Culture & Author
'The Customer Culture Imperative'
Keynote Theme :
'Reinventing the Customer Experience from the Inside-Out : How to Create a Truly Customer Centric Culture'
Ana Iorga
Dr. Ana Iorga
CEO & Chief Neuroscientist
'Buyer Brain'
Keynote Theme :
'The Neuroscience of Effort – Why Customers Love it Easy'


  • Taj Lands End, Mumbai, India

  • 8th & 9th February 2017

08:30 AM - 09:15 AM MAIN BALLROOM


Registrations over breakfast and tea / coffee

09:15 AM - 09:30 AM MAIN BALLROOM

Welcome Note and lamp lighting ceremony

09:30 AM - 10:30 AM MAIN BALLROOM

Keynote Of The Day

10.30 am - 11.00 AM MAIN BALLROOM

Tea / Coffee and networking break

08:00 am - 09:15 am MAIN BALLROOM


Registrations over breakfast and tea / coffee

09:15 am - 09:30 am MAIN BALLROOM

Welcome note and lamp lighting ceremony

09:30 am - 10:30 am MAIN BALLROOM

Keynote Of The Day

10:30 am - 11:00 am MAIN BALLROOM

Tea / Coffee and networking break



Chris L Brown

CEO – Market Culture & Author
The Customer Culture Imperative

Keynote Speakers

Ana Iorga

Dr. Ana Iorga

CEO & Chief Neuroscientist
Buyer Brain

Keynote Speakers



Johann Suchon

Edenred China, South East Asia & Global Rewards Managing Director

Bijaei Jayaraj

Founder & CEO
Loylty Rewardz Mngt Pvt. Ltd.

Awards Categories

Organisational Categories

  • Best Loyalty Program (Industry Specific)
    • Retail
      • Large / Multi - Brand Format
      • Single / Specialty Format
    • Financial Sector
      • Banking
      • Non Banking
    • Auto
    • B2B Sector
    • Service Sector
  • Best Promotional / Shopper Marketing Campaign
  • Best Rewards Program
  • Best Channel Loyalty Program
  • Best CRM Program
  • CSR Initiative Linked to Loyalty
  • Experiential & Innovative Media
  • Gamification to Enhance Loyalty
  • Partnership in a Loyalty Programme
  • Customer and Data Analytics in Loyalty Program
  • Data Analytics in Business Intelligence
  • Data Analytics in Predictive Modelling
  • Best Direct Marketing Campaign
  • Best Integrated Media Campaign

Creme-De-Le-Creme Categories

  • Champion of Champions - Loyalty Program of the Year
  • Loyalty Team of the Year

2016 Attendees

Name Designation Company
Rahul Gaitonde Asst VP & Head Consumer Business net-core
Rahul Jain VP CRM & Analytics hsbc
Rakesh Kumar Manager Marketing Campaign Management hsbc
Devendra Sharnagat VP BIU & Customer Value Management kotak
Nahush Bukkawar Ass VP Customer Value Management kotak
Michelle Singh Asst Manager Market Research msd
Rajesh Kesavan Asst Manager Market Research, BI msd
Harsh Sinha Business Manager reliance
Saket D Gadkari General Manager - Corporate IT reliance
Ashish Tendulkar VP - Data Science Group reliance
Anil Kumar Maddulapalli Data Scientist, Analytics reliance
KRN Chaubey Head Insights Infotel Broadband (4G) reliance
Lalit R Kolte Manager Business Analytics & Insights reliance
Debashish Dasgupta Manager - Demand Generation & Consumer Marketing reliance
Varun Kaushik Manager Marketing reliance
Mandar Kulkarni VP - Solutions Engineering & Private Cloud Practice reliance
Nitin Mishra Sr VP Products & Services reliance
Anuj Sethi Head Of Marketing Services - India Global Business Solutions reliance



Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050


Harish Bhatia,
Project Managing Director
: harish@kamikaze.co.in
: 9821022236 / 7738036854


Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058