About Customer Loyalty Summit

Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool

Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.

The event gets together leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Senior Professionals of Loyalty, CRM, Marketing, & Social Media from the world's leading brands come together to discover the technologies, strategies and programs that will boost engagement, drive retention, and enhance brand recognition and awareness. Discover the latest technologies and services in our exhibition that will enable you to achieve higher returns from marketing and loyalty spend and network with 300+ senior level loyalty and CRM executives who will come together to showcase innovation in customer engagement, analytics, and experience.

Senior Level Attendance Delegates form the entire Location & Context Ecosystem

Marketing Automation
Experience Marketing
Social / Digital Agencies
Mobile Platforms
Loyalty Solution Providers
Outsourcing Solutions
Implementation and Consultancy Services
Email Marketing
Payment Platforms
Contact Centres
Loyalty Progammes
Analytics and Insight Solutions
Loyalty Consultants
Customer Experience Applications
Bricks and Clicks Integration Solutions
Data Services
Business Intelligence
CRM Solutions
Design and Branding


  • Taj Lands End, Mumbai, India

  • 8th & 9th February 2017

08:30 AM - 09:15 AM MAIN BALLROOM


Registrations over breakfast and tea / coffee

09:15 AM - 09:30 AM MAIN BALLROOM

Welcome Note and lamp lighting ceremony

09:30 AM - 10:30 AM MAIN BALLROOM

Keynote Of The Day

10.30 am - 11.00 AM MAIN BALLROOM

Tea / Coffee and networking break

08:00 am - 09:15 am MAIN BALLROOM


Registrations over breakfast and tea / coffee

09:15 am - 09:30 am MAIN BALLROOM

Welcome note and lamp lighting ceremony

09:30 am - 10:30 am MAIN BALLROOM

Keynote Of The Day

10:30 am - 11:00 am MAIN BALLROOM

Tea / Coffee and networking break



Michael Leander

Marketing speaker - Trainer - Consultant - Board Member
Michael Leander Company

Theme - Loyalty, it's Personal! Five things you must Master to Earn Customer for Life!


Acacia Leroy

Trend Strategist
TrendWatching Asia Pacific

Theme - Trend - Driven Innovation Workshop



Vikas Choudhury

Managing Director India & VP APAC

Bijaei Jayaraj

Founder & CEO
Loylty Rewardz Mngt Pvt. Ltd.

Awards Categories

Organisational Categories

  • Best Loyalty Program (Industry Specific)
    • Retail
      • Large / Multi - Brand Format
      • Single / Specialty Format
    • Financial Sector
      • Banking
      • Non Banking
    • Auto
    • B2B Sector
    • Service Sector
  • Best Promotional / Shopper Marketing Campaign
  • Best Rewards Program
  • Best Channel Loyalty Program
  • Best CRM Program
  • CSR Initiative Linked to Loyalty
  • Experiential & Innovative Media
  • Gamification to Enhance Loyalty
  • Partnership in a Loyalty Programme
  • Customer and Data Analytics in Loyalty Program
  • Data Analytics in Business Intelligence
  • Data Analytics in Predictive Modelling
  • Best Direct Marketing Campaign
  • Best Integrated Media Campaign

Creme-De-Le-Creme Categories

  • Champion of Champions - Loyalty Program of the Year
  • Loyalty Team of the Year

2016 Attendees

Name Designation Company
Rahul Gaitonde Asst VP & Head Consumer Business
Rahul Jain VP CRM & Analytics
Rakesh Kumar Manager Marketing Campaign Management
Devendra Sharnagat VP BIU & Customer Value Management
Nahush Bukkawar Ass VP Customer Value Management
Michelle Singh Asst Manager Market Research
Rajesh Kesavan Asst Manager Market Research, BI
Harsh Sinha Business Manager
Saket D Gadkari General Manager - Corporate IT
Ashish Tendulkar VP - Data Science Group
Anil Kumar Maddulapalli Data Scientist, Analytics
KRN Chaubey Head Insights Infotel Broadband (4G)
Lalit R Kolte Manager Business Analytics & Insights
Debashish Dasgupta Manager - Demand Generation & Consumer Marketing
Varun Kaushik Manager Marketing
Mandar Kulkarni VP - Solutions Engineering & Private Cloud Practice
Nitin Mishra Sr VP Products & Services
Anuj Sethi Head Of Marketing Services - India Global Business Solutions


*Note: Your email address will be kept secret and not be published


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Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050


Harish Bhatia,
Project Managing Director
: harish@kamikaze.co.in
: 9821022236 / 7738036854


Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058