Transforming Customer Experience

Since 2008, The Customer FEST Show has brought together thousands of senior level customer experience executives to discuss the latest in design, innovation, culture, & strategy.

We’re excited to announce that the 17th Edition will be hosted at Taj Lands End, Mumbai in 2024.

Join the world's most innovative CX Conference for two days of learning, networking & fun in Mumbai !!!

With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever.

The last couple of year’s have seen a massive increase in company wide buy in around CX design & implementation. Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard norm. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage.

The 2024 Customer FEST Show will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.

Discover the hottest trends and innovative growth secrets from the brightest minds from across industries. This 2-day event has multiple sessions and close to 130+ speakers will contribute through their experience across keynotes, masterclasses, case studies & leadership streamed sessions.

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Who Should Attend?

The Programme connects leaders from a wide range of industries and disciplines to provide a cross functional learning and inspiration experience. We attract Executives and Directors from Customer Experience, Marketing, Loyalty, Product Design, User Experience, Customer Service & Employee Experience disciplines.

Apart from these CEO’s from top organisations contribute on opening leadership tracks on both days.

  • Senior Management (CEO, CMO, COO, CDO, CTO)
  • Customer Experience Heads
  • Customer Relations Heads
  • Digital Transformation Heads
  • Customer Engagement Leadership
  • Customer Service heads
  • Sales Head
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Officers
  • Heads of Consumer Insights and Analytics


Attendees who attend The Customer FEST Show will leave feeling equipped with exclusive insights from leading organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer experience as a result.

You’ll be witness to 130+ Speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts, you’ll come away armed with all the tools, techniques and insights you need to implement effective and successful long-term customer engagement strategies.

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Gain brand visibility and a competitive edge to be showcased as the go-to solution provider for the CX leaders.

Speed networking: to introduce and exchange business cards with all the event attendees.

Guaranteed one-to-one meetings with the delegates of your choice and a dedicated account manager from Kamikaze to execute these meetings during the event.

Dedicated networking table in the networking area to have discussions with your prospects.

Standalone speaking slot in the agenda to address all attendees (in select sponsorship packages).

Opportunity for a senior management executive to be part of a Panel of your choice as a moderator or as a panellist (in select sponsorship packages).




Previous Year's Award Winners