#cfest       #cfi2021



The 3 day event has 4 tracks and close to 120+ speakers contribute through their experience across streamed sessions.
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If 2020 has taught us anything, it’s that agility and flexibility are more important than ever. How do you continue to meet your customers’ expectations while the business landscape is changing so dramatically?

Against this background, The Customer FEST Show will examine some of these changes and look at new strategies required to stay relevant. Designing and delivering a stand-out customer journey in an ultra-competitive, uncertain, complicated and noisy world is hard. Sometimes, it can feel as if you are out in the wild trying to navigate with a broken compass.

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Who Should Attend?

Who Should Attend?

The Programme connects leaders from a wide range of industries and disciplines to provide a cross functional learning and inspiration experience. We attract Executives and Directors from the Customer Experience, Marketing, Loyalty, Product Design, User Experience, Creative and Customer Service & Human Resource disciplines. Apart from these CEO’s from top organisations contribute on the leadership tracks on both days.

  • Senior Management (CEO, CMO, COO, CDO, CTO)
  • Customer Experience Heads
  • Customer Relations Heads
  • Digital Transformation Heads
  • Customer Engagement Leadership
  • Customer Service heads
  • Sales Head
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Officers
  • Heads of Consumer Insights and Analytics

Why Partner

Why Partner

Meet pre-qualified buyers with a verified spending budgets & generate high targeted business leads on floor and virtual in this hybrid Edition

Detailed analytics at every step of your presence in the hybrid event and heightened engagement with buyers

Physical & Virtual Networking designed to accommodate quick and seamless interaction with prospects physically present and those on the virtual platform

Gain brand visibility and a competitive edge to be showcased as go-to solution provider for MarTECH / CX professionals

Reach your target audience by re-scheduling meetings with potential clients and understand business spcific needs

Speakers 2021

Speakers 2021

Shep Hyken, CSP, CPAE

Chief Amazement Officer

Shepard Presentations

Diane Magers, CCXP, MS, MBA

Founder, CEO

Experience Catalysts

Claire Boscq-Scott

Mystery Shopping & Customer Service Global Guru

Olga Guseva, CCXP

International CX Strategy Expert & Customer-Centric Culture Transformation Specialist

Ian Golding, CCXP

Global Customer Experience Specialist

Customer Experience Consultancy Ltd.

Ron Kaufman

Customer Experience & Service Culture Expert

Nathalie Schooling

Founder & CEO


Olga Potaptseva, CCXP

Founder / CX Implementation Advisor, Founding Director

European Customer Consultancy

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The Customer FEST Leadership Awards is proud to present world’s leading experts from some of the foremost thinking organisations. To get detailed information on Categories, Jury Members, Nomination Process and Previous Award Winners.....

Register Now

Register Now

Pass Type Prime Plus Pass Prime Pass
Virtual Platform
Access to pre-event day 1 (keynotes, masterclasses, power panels) Y
Access to Day 2 & 3 leadership panels, other panels, workshops Y Y
Networking & matchmaking Y Y
Access to Exhibitors zone Y Y
Access to virtual speaker lounge Y Y
Access to networking chat / video option with all speakers / attendees/ exhibitors Y Y
Access to virtual awards evening on day 2 Y Y

# Registrations subject to organizer confirmations depending on your profile. This is a ‘By Invite’ event only exclusive to middle / senior level professionals from across industries. Once you send across your details, we will get in touch with you

# Prime Plus Pass option has limited seats and preference would be given to senior professionals

  Register Now

Partners 2021

Partners 2021

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Silver Partner

Associate Partner

Loyalty & CRM Partner



Previous Year's Summit

Previous Year's Award Winners